Terms & Conditions

Service Agreement & Guidelines

1. Introduction

At Rozana Manpower, we believe that clear communication, transparency, and professional recruitment practices create successful long-term relationships between families and domestic workers.

These Terms & Conditions explain how our recruitment services operate, what clients can expect throughout the hiring process, and the responsibilities associated with using our website and services.

By accessing our website, submitting an enquiry, or requesting any of our recruitment services, you agree to comply with these Terms and Conditions.

2. Using Our Website and Services

Rozana Manpower provides licensed domestic worker recruitment services for families across Qatar. Our website is designed to help clients explore available services, review candidate information, and contact our recruitment team for professional assistance.

All information published on the website is intended to support informed decision-making and should be read together with any guidance provided by our recruitment consultants.

3. Our Recruitment Process

Rozana Manpower assists families throughout the recruitment journey by identifying suitable candidates, coordinating documentation, arranging recruitment procedures, and providing guidance before placement.

Every recruitment process is handled according to the applicable regulations in Qatar and follows established procedures designed to ensure a transparent and efficient hiring experience.

Candidate availability, documentation, deployment schedules, and recruitment timelines may vary depending on operational requirements and official procedures.

4. Client Responsibilities

Clients are expected to provide accurate information regarding their household requirements, preferred candidate qualifications, family size, working environment, and any special responsibilities expected from the domestic worker.

After hiring, clients should provide a respectful working environment, suitable accommodation, agreed salary, appropriate rest periods, and fulfil all other obligations required under the applicable laws and regulations of Qatar.

5. Candidate Information and Interviews

Rozana Manpower carefully reviews candidate information before presenting profiles to clients. However, some information may originate from the candidates themselves or supporting documentation provided during the recruitment process.

We encourage every client to review candidate profiles carefully and conduct interviews before making a final hiring decision.

While we strive to recommend suitable candidates, we cannot guarantee complete compatibility, immediate adaptation, or long-term satisfaction, as every household has different expectations, routines, and working environments.

6. Service Fees and Payments

Service fees depend on the selected recruitment service, candidate profile, nationality, and any additional services requested by the client.

All fees, payment arrangements, and service conditions are confirmed directly by our recruitment team before the recruitment process is finalized.

Any information displayed on the website is provided for general guidance only and may be updated whenever necessary.

7. Replacement Requests

Where a replacement policy applies, requests will be reviewed according to the agreed service conditions and the circumstances of each individual case.

Replacement availability depends on the availability of suitable candidates and compliance with the applicable service terms.

Rozana Manpower will make reasonable efforts to assist clients while ensuring that every request is handled fairly, consistently, and professionally.

8. Communication and Customer Support

Clients may contact Rozana Manpower through our official communication channels, including phone, WhatsApp, email, or website enquiry forms.

By submitting an enquiry, you agree that our team may contact you regarding your request, available candidates, recruitment updates, or additional information required to provide our services.

We are committed to providing timely communication, professional customer support, and clear guidance throughout the recruitment process.

9. Compliance with Qatar Regulations

Rozana Manpower operates in accordance with the applicable laws and regulations governing domestic worker recruitment in the State of Qatar.

Clients are expected to comply with all legal obligations relating to domestic worker employment, while our team will continue to provide guidance on recruitment procedures and administrative requirements whenever applicable.

10. Website Content and Intellectual Property

All content published on this website, including text, graphics, photographs, logos, service descriptions, blog articles, and other materials, is the property of Rozana Manpower unless otherwise stated.

No part of this website may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

11. Limitation of Liability

Rozana Manpower is committed to providing professional recruitment services with reasonable care, transparency, and accuracy.

However, we shall not be liable for delays, personal compatibility issues, recruitment decisions made by clients, actions of third parties, or circumstances beyond our reasonable control.

All recruitment services remain subject to candidate availability, applicable regulations, and the agreed service terms.

12. Updates to These Terms

We may revise these Terms and Conditions from time to time to reflect operational improvements, legal requirements, or updates to our services.

Any revised version will be published on this page, and continued use of our website or services constitutes acceptance of the updated Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by the laws and regulations of the State of Qatar.

Any dispute relating to the use of our website or recruitment services shall be subject to the applicable legal procedures and jurisdiction within the State of Qatar.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact Rozana Manpower through the official contact details available on our website.